FAQ

Happy to Help

HANDMADE JUST FOR YOU

Every piece is made with love and care, giving each item a beautiful handmade look and feel. Due to the handmade nature of my products, all earrings may not be uniform and small differences are to be expected.

WHAT ARE YOUR PRODUCTS MADE FROM.

I mainly use polymer clay to create my earrings. I also include brass pieces.
All backs are sterling silver plated.

CARE

Store your earrings away from direct sunlight.
Avoid contact with water.
Always remove your earring backs gently to avoid weakening the glue bond.
Earring with brass components can tarnish over time. If you want brighten up the brass again you can easily do so with a microfibre cloth and product such as brasso available.

CAN I REQUEST CUSTOMIZATION ON A ITEM?

I do take custom orders for earrings (including changing the colours of existing designs).

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Processing times vary throughout the year, but I always try my best to get orders out as quickly as possible without rushing the handmade process. Please allow 2-5 days processing time. Processing time does not include postal service.

RETURN POLICY

Unfortunately I can't offer returns or exchanges on earrings due to hygiene reasons so please choose carefully. A lot of care goes into packaging you're earrings to ensure they have a safe journey but if your earrings have arrived damaged or faulty please contact me.

POSTAGE

DUE TO COVID 19 SHIPPING MAY TAKE LONGER THAN USUAL, PLEASE UNDERSTAND EVERYONE IS DOING WHAT THEY CAN.

 I offer a flat-rate Standard Postage fee of $5.00 for regular post with Canada Post.

PORCH PICK UP AVAILABLE IN OAKVILLE.

As per Canada Post website, standard domestic parcel delivery timeframes are 2-5 business days. Please note that Sweet Lizzie will not be responsible for your parcel once it has been posted.

We want to get your order to you asap. However, orders may require up to 5 business days from date of order to be prepared and packaged before posting.

Orders over $100 are eligible for FREE regular post within Canada.

We do ship internationally. Please contact me for orders outside of Canada.

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